Missing ARW photos or XAVC footage does not always mean the files are gone. Stop using the card, then choose the least risky recovery path for its condition.
Stop recording to the CFexpress card immediately. Connect it through a compatible reader, scan the complete device with Disk Drill’s Advanced Camera Recovery mode, then restore files to a different drive. If the card behaves erratically, create a byte-to-byte image before scanning.
Do not format, initialize, repair, or record to the card. New Sony footage may overwrite deleted media. If the card is physically damaged, reports zero capacity, or repeatedly disconnects, unplug it plus consider a recovery lab.
Advanced Camera Recovery handles CFexpress Type A, B, or C media · Supports Sony recording structures plus ARW photos · Windows or Mac
Match the method to the card’s symptoms before starting.
| Method | Best for | Time | Success rate |
|---|---|---|---|
| 1. Scan the CFexpress Card With Disk Drill TRY FIRST | Deletion, quick format, missing Sony media | ~20–90 min | ● 82% |
| 2. Create a Byte-to-Byte Image Before Recovery | Unstable or aging CFexpress cards | ~30 min–3 hr | ● 76% |
| 3. Try Sony Memory Card File Rescue | Supported Sony cards plus common media | ~20–120 min | ● 64% |
| 4. Repair the Sony Image Database | Files missing only during camera playback | ~2–10 min | ● 55% |
| 5. Send the CFexpress Card to a Recovery Lab | Dead, damaged, or irreplaceable media | ~3–15 days | ● 70% |
Accidental deletion is the simplest case. A quick in-camera format can still leave file content behind until new recording overwrites those sectors. Interrupted video, card errors, or a damaged image database create a messier situation where clips may exist as fragments rather than normal files.
The card’s behavior matters more than the error message. A stable card showing its normal capacity is a reasonable DIY candidate. A card that is hot, invisible, or constantly reconnecting should receive fewer power cycles.
Skip software recovery if the card is physically cracked, exposed to liquid, visibly scorched, or detected with zero capacity. The same caution applies to client footage whose loss would create serious legal or financial consequences.
Repeated scans do not improve damaged hardware. Each read attempt can make an unstable card worse, so preserve its current condition for a lab when the files justify professional help.
Disk Drill is the most practical first scan when the CFexpress card still appears in Windows Disk Management or macOS Disk Utility. Its Advanced Camera Recovery mode is built to reconstruct fragmented camera media, including Sony footage plus ARW photos.
A card that vanishes, becomes unusually hot, or reports read errors should not endure several full scans. A byte-level image captures every readable sector once, letting you perform later recovery work on the image instead of the original CFexpress media.
Sony offers Memory Card File Rescue for photos or videos deleted from supported memory cards. It can be worth a pass if Disk Drill finds nothing, especially when the card is readable plus the loss is logical rather than physical.
Sony’s Recover Image DB feature repairs management records used to display media in-camera. It may restore access when a recording interruption or computer-side file operation made the database inconsistent, but it does not undelete overwritten footage.
Software cannot help when the card never appears, shows zero capacity, has damaged contacts, or disconnects under every reader. A specialist may work around controller failure or read memory components with dedicated hardware.
Start with Disk Drill if the computer detects the CFexpress card at roughly the right capacity. Use Advanced Camera Recovery for Sony video, or make a byte-to-byte image first if the card is unstable.
Sony Memory Card File Rescue is a reasonable free fallback. Use Recover Image DB only for an in-camera catalog problem, while physical failure belongs with a flash-recovery lab.
Keep the original card untouched until every recovered ARW photo plus video clip has been opened, copied twice, then checked through its full duration.